Investor Charter
Investor Charter
Mission
- To provide transparent, equitable and reliable markets with timely and accurate information dissemination for investors.
- To provide the highest standards of investor education, investor awareness and investor protection and timely services.
Vision
- To provide a safe, equitable, transparent and trusted platform for investors to participate across asset classes with highest standards of integrity for investors.
The Exchange facilitates various products for investors to participate across asset classes viz Equity, Derivatives, Debt etc
The Exchange provides investor education and awareness programmes, a centralised complaint redressal mechanism through SCORES, and the Online Dispute Resolution (ODR) platform.
Investors can also access Regional Investor Service Centres for guidance, support and redressal of grievances against Members of the Exchange.
Investors can lodge complaints against Trading Members / Listed Companies through the Exchange Investor Grievance Redressal Portal and for complaints related to Market Intermediaries through SEBI Complaints Redress System (SCORES), or the Online Dispute Resolution (ODR) platform.
Investors have the right to fair treatment, clear communication and timely grievance redressal, and are obliged to complete KYC formalities, deal only with registered intermediaries, and honour their settlement obligations. Read more…
Where a Trading Member is declared a defaulter or expelled, investors may lodge claims against the defaulting Member in the prescribed complaint format, within the timelines notified by the Exchange, for settlement from the Investor Protection Fund. Read more…
Investors are advised to deal only with SEBI-registered intermediaries, safeguard their login credentials and OTPs, and avoid acting on unsolicited investment tips or assured/guaranteed-return schemes. Read more…
The Exchange adheres to the Code of Conduct prescribed by SEBI, ensuring fairness, transparency and integrity in all market operations, and expects the same standard of conduct from its members and investors as enumerated in the Exchange rules, byelaws, and regulations of the Exchange
Investors should familiarize themselves with the Code of Conduct and report any conduct that appears to violate applicable norms of the Exchange or SEBI